Refund & Cancellation Policy

At Hotel Ladakh Indus River Front, we understand that plans can change. This Refund & Cancellation Policy outlines the terms and conditions for cancellations, refunds, and modifications to your bookings. By making a reservation with us, you agree to the following policy.

1. Room Booking Cancellation Policy

Standard Season (October to April)

Cancellations made 7 days or more before the check-in date: Full refund minus transaction fees
Cancellations made 3-6 days before check-in date: 70% refund
Cancellations made 48 hours to 2 days before check-in date: 50% refund
Cancellations made less than 48 hours before check-in date: No refund
No-shows: No refund; full booking amount will be charged

Peak Season (May to September)

Cancellations made 15 days or more before the check-in date: Full refund minus transaction fees
Cancellations made 7-14 days before check-in date: 70% refund
Cancellations made 3-6 days before check-in date: 50% refund
Cancellations made less than 3 days before check-in date: No refund
No-shows: No refund; full booking amount will be charged

Special Events & Holidays

For bookings during special events, festivals, or national holidays:

Cancellations made 30 days or more before check-in date: Full refund minus transaction fees
Cancellations made 15-29 days before check-in date: 70% refund
Cancellations made 7-14 days before check-in date: 50% refund
Cancellations made less than 7 days before check-in date: No refund
No-shows: No refund; full booking amount will be charged

2. Group Booking Cancellation Policy

For bookings of 3 or more rooms:

Cancellations made 30 days or more before check-in date: Full refund minus transaction fees
Cancellations made 15-29 days before check-in date: 75% refund
Cancellations made 7-14 days before check-in date: 50% refund
Cancellations made less than 7 days before check-in date: No refund
No-shows: No refund; full booking amount will be charged

3. Modifications to Existing Bookings

Modifications to existing bookings are subject to availability.
Date changes requested 7 or more days before check-in (14 days for peak season): No penalty if the new booking value is equal to or greater than the original booking.
Date changes requested less than the above periods: Treated as a cancellation and new booking.
Shortening stay after check-in: No refund for the unused portion of the original booking.

4. Early Departure Policy

In case of early departure:

No refunds will be issued for early departure or unused nights once you have checked in.
The full amount for the original booking period will be charged.

5. Refund Process

When a refund is approved:

Refunds will be processed within 7-10 business days after approval.
Refunds will be issued using the same payment method used for the original booking.
Bank processing times may vary and are beyond our control.
Transaction fees charged by payment gateways or banks are non-refundable.

6. Force Majeure

In case of events beyond our control (natural disasters, governmental actions, etc.):

We may offer rebooking for a future date without penalty.
If rebooking is not possible, a full refund may be issued at our discretion.
Special considerations will be made for travel restrictions imposed by governmental authorities.

7. Online Booking Errors

If you believe there was an error in the online booking process:

Contact us within 24 hours of making the booking.
Provide booking confirmation and details of the alleged error.
Each case will be reviewed individually.

8. Exceptional Circumstances

In exceptional circumstances (serious illness, death in the family, etc.):

Contact us as soon as possible.
Provide relevant documentation supporting your claim.
We may, at our discretion, offer special cancellation terms.

9. Gift Cards & Vouchers

Gift cards and vouchers are non-refundable.
Validity periods as mentioned on the voucher/gift card will be strictly followed.
Extensions may be granted in exceptional circumstances at our discretion.

10. Contact Information for Cancellations

To request a cancellation or modification, please contact us at:

Email: ladakhindusriverfront@gmail.com
Phone: +91-6005517446, 1982459925

Note: All cancellation requests must be made in writing via email or through the same platform used for booking. Verbal cancellations will not be accepted.

Last Updated: April 18, 2025